If you’re reading this blog, chances are high that your assigned UrbanClap AC technician has recommended a gas refill for your AC. He would have also informed you of a possible leakage in your AC unit that needs to be repaired.
But before we walk you through what happens next, here’s a piece of important information that everyone with an AC should know.
What Many Customers Don’t Know About Gas ‘Top-Ups’
Most customers aren’t aware of the fact that the gas in your AC is supposed to last its entire lifetime. Conversely, you don’t have to get a gas top-up periodically. Low levels of gas are due to leaks in the AC; leaks that need to be repaired before refilling.
In case our technician detects a leakage in your AC, here’s what happens next.
What Happens When Your AC Needs a Gas Recharge
Step #1. Your AC Technician Will Inform You About the Gas Recharge
In case your AC technician detects low gas levels and a leak, he will notify you about it. He will also notify the UrbanClap team through the app, that your AC needs a gas refill.
Step #2. We Will Send a Gas Refill Specialist to Your Home
While all of our AC technicians are excellent repair professionals, we have a fleet of experts who have been specially trained to handle gas refills. We will re-assign one such gas refill specialist to visit your house at the earliest available slot. You will need to pay the final amount as per the invoice to him.
Step #3. Your Current AC Technician Can Either Leave or Work on Another AC
You can either send back the AC technician at your house. There is no need to pay him. Or, You can also ask him to take a look at any other AC that needs repairing (non-gas). A separate invoice will be sent to you for the second AC.
In case, your current technician is a gas refill specialist, he will refill the gas himself. No other specialist will be reassigned to you.
Step #4. The Gas Refill Specialist Will Repair the Leak & Refill the Gas
The gas refill specialist will finish the repairs on your AC. You will need to settle the bill with him, and not the first AC technician.
In case you have any doubts, feel free to reach us here.