How to Reach UrbanClap Customer Care Helpcenter

Last modified on May 22nd, 2019 at 12:05 pm

1 min read

For any kind of assistance from our team, you can reach our Help Center.

Do you know about the UrbanClap Guarantee?

We share our service partner’s commitment to delivering the best customer experience, on time, each time. To honour this commitment, we have launched The UrbanClap Insurance Protection Programme. This programme protects UrbanClap users against any damages caused during the delivery of a service booked on UrbanClap. The insurance amount is of up to Rs. 10,000.

Please note that the insurance coverage is applicable only on services paid for online either before or after the service delivery. The insurance coverage is not applicable on cash payments.

The UrbanClap Insurance Protection Programme is applicable on the following services:

  • Salon at Home
  • Spa at Home for Women
  • Electrician, Plumber, and Carpenter services
  • All Home and Car Cleaning Services
  • Pest Control
  • Dry Cleaning

We do not extend the Insurance Protection Programme to customised service categories such as Photographers, Interior Designers, Packers & Movers, where in we allow customers to choose amongst different service professionals interested in their request. Ā 

In the unlikely event of any damages caused during the service delivery, you can reach us by using the ‘NEED HELP’ button located in your project or contact our help center by clicking here.

The insurance coverage is not applicable on requests that have been cancelled.

36 Comments
  1. I NEED AN EXECUTIVE TO VISIT MY OFFICE AS WE WANT TO DO DEEP CLEANING OF THE BUILDING AT DADAR WEST

  2. I wish to book for deep cleaning of my 2 BHK flat in Pune. I am not clear whether the Urbanclap team does the washing of walls ceilings etc.They are painted with washable paint. jpb 16.1.18 @ 10.34 am

  3. Hi bhavya,
    I tried booking for kitchen deep cleaning from the app. Payment got deducted but there is no confirmation or no active job. Can you please help.

    Regards,
    Rishi

  4. Hi Abhishek,

    We do offer Men’s Haircut & Grooming services! Install our app and check out all the grooming services for men available at home.

    Regards,
    Team UC

  5. I just wanted to rent my gowns & dresses, plz guide me how to do, Iā€™m from Chandigarh

  6. Hello Good day! Can we get a contact of the Marketing team of the Urban Clap? We wanted to offer proposal.

  7. Hi! I wish to book an haircut appointment from urbanclap, but when I open the app and go into ‘salon for women’ section there is not haircut facility available. How do I book an haircut appointment?

  8. Hi Ridha,

    Thank you for reaching out to us. Unfortunately we do not provide hair cut services for women as of now. We’ll let you know once we unveil them, until them please use our salon and spa at home services!

    Regards,
    Bhavya

  9. Hi D. Dasgupta,

    Please download the UrbanClap app and book an Interior Design service or a Furniture/Wood Work service. When our category professionals call you, you can clarify your specifications for furniture painting and polishing.

    Regards,
    Team UrbanClap

  10. Hello. I am an interior designer. Want to list myself in urban clap. How do I proceed ?

  11. Hi,, I want to join in ur organization for grow my business kindly contact me.

  12. Hi Bhavya,
    I tried booking home spa. The money is deducted but it is not booked yet

  13. Hi Preksha,

    You can join UrbanClap by signing up as a partner. Download the UrbanClap Partner app from Google Playstore or simply click here

    Regards,
    Bhavya

  14. Hi Santosh,

    You can join UrbanClap by signing up as a partner. Download the UrbanClap Partner app from Google Playstore or simply click here

    Regards,
    Bhavya

  15. Please add more spa service like thai, balinese n add some more masseurs available in week days. I could see availabillity only 12pm to 5 pm in weekdays. So cant book. This is weird.

  16. HI, Iam An Urban Clap Partner registered in the category Chartered Accountant for IT Filling, I use Apple Iphone, I just got to know that the UC Partner is no more Available on the IOS, Kindly help me on how do i proceed by as my Reviews and Ratings would get affected if I create a new account. Thank You

  17. Hi,
    I need carpenter services to fix my bed to change the center support wooden beam, please suggest if your engineer will carry wooden beam and change or how to arrange for it.

  18. Hi Tarique

    Our service professional will first understand your requirement and and then procure the materials that would be needed to complete the work. They won’t be carrying the material beforehand but will go out and buy on your behalf. You are also free to buy the materials on your own or accompany the professional when he steps out to buy them.

    Regards,
    Bhavya

  19. Hey! I had scabies and doctor has suggested me to vaccum my room. Can urban clap provide me the room vaccum service or any other mites killing service?

  20. Hi
    I want to get examined my refridgerator ..Why its not cooling properly as it a very old one more than 15 yrs and if executive says it needs gas refill or some thing else which is costly as its a very old fridge. Dont want to spend too much money..So can i refuse to get it repair and after the visit of executive..Will that be more chargeble than what i already done while booking an appointment or what will be the procedure and fee?

  21. Hi

    I want to get checked my fridge why it’s not cooling…But don’t want to invest much money in it as it’s very old …If your executive comes to check and the cost is high and I refuse to take repairing what will be the total cost will be incurred to me just for visit of executive and examining the refrigerator?

  22. Hi!
    I have Godrej leather sofa and I want cleaning and polishing for it..in your app there is no head for leather upholstery cleaning..please tell what is the provisioner leather sofa cleaning and charges for 5 seater..

  23. Hi Sonica,

    Thank you for reaching out to us. We currently do not provide sofa cleaning and polishing services for leather sofas. However, this is service we will be starting soon. Will update you when we go live.

    Regards,
    Bhavya

COMMENTS

UrbanClap
Play StoreApp Store
Subscribe

Find the top professionals in your city

āœ•