Urban Company’s journey: 9 years in making

Nine years ago, we embarked on our journey in India with the mission to empower millions of service professionals worldwide to deliver services at home like never experienced before. 

Today as we stand 9 years down the road, present in 4 countries and 63 cities, we look back on the remarkable journey that we have been on. Urban Company has created opportunities for more than 55,000 Service Partners to be part of a formal economy, and has introduced convenience to the lives of more than 10+ million customers globally. 

We owe our growth in the last 9 years to our biggest supporters, our customers who have paved our way for bigger and better things!

Customers First, always!

From day one, our guiding principle has been to put the customer at the center of everything we do. Our ‘Customer-first‘ approach is the cornerstone of our organization’s success. We understand that consumers trust us to bring skilled professionals to their doorstep, along with ensuring their safety, and we are working tirelessly to ensure that.

Our commitment to this approach has led us to continually innovate, improve our service quality, and enhance customer experience. We’ve listened to feedback, adapted to changing needs, and strived to make Urban Company the go-to destination for all home service needs. 

We have been able to fulfill our commitment to customer satisfaction because of the dedication of our Service Partners.

Increase in Dignity Through Upward Social Mobility

One of the recurring challenges that most gig workers face is the lack of respect and dignity in society. Through our Partner Enablement initiatives, one of our goals has been to bring respect to our Partners who deliver Services to our customers. 

Empowering India’s electricians, plumbers, cleaners, parlour didis

We have successfully organized an otherwise unorganized service market, enabling professionalism across a range of services, through training programs, NSDC certifications and stock option grants to top-performing service partners in traditionally ‘blue-collar’ roles.

Our efforts are targeted towards bringing about a change in the lives of the gig workforce, steering them towards a life of respect. We envision a future of empowering and uplifting our Service Partners and their families towards socio-economic betterment and brighter future.

9 years. 9x thankful

As we celebrate our completion of nine years of operations in India, we want to express our heartfelt gratitude to everyone who has been part of this incredible journey. To our dedicated Service Partners, who bring their expertise and passion to our customers’ homes, thank you for your hard work and commitment.

To our valued customers, thank you for placing your trust in Urban Company. Your feedback and support have been invaluable in our quest to provide top-notch services.

Urban Company’s nine-year journey in India has been filled with challenges, growth, and countless stories of empowerment. We are committed to making life more convenient for our customers and empowering service professionals.